"Love Clean Streets" goes live

Nigel Tyrell of LoveLewisham has recently launched LoveCleanStreets, a " site (that) allows you to review and submit environmental issues and have your local authority deal with it, and then let you know how they got on." - basically an index of the bad and the ugly in and around London, and how quick (and effective) the Council have been at making it good.

I'm genuinely looking forward to see how Cleansweep respond to this challenge.

My two favourites: GT and CS

Taking a quick break from my lunchtime emails and plate of toast swimming in hot butter (mmm), I noticed GT's special feature on Cleansweep's "Sweeping Success" since taking on 250 local people out of work to help. This is undoubtedly great news - as I've said before, seeing investment (albeit "old" money already agreed to some time ago and marketed as "new") in essential front line services is something I hope everyone can get behind - but it doesn't address the problem of the culture of working to rule at the expense of actually keeping the borough clean and tidy. There are a number of constructive ways this can be addressed - performance related pay, customer feedback (ie us), or even just a gentle reminder from supervisors that even if you are unable to remove something (I'm thinking of the flytipping along the railway embankments along Troughton Road) then report it to somebody who can follow up with the landowners and get it sorted.

And on the subject of Greenwich Time, a check on the online edition provoked an idea. Greenwich Conservatives are committed to abolishing GT, thereby sparing everybody a regular dose of propaganda and saving local people £3 million a year, but until the day comes where we are able to realise this, could the Council show some commitment to sustainability and affordability by giving residents the opportunity to subscribe to the online version and stop receiving dead trees through their doors? All thoughts are welcome...

4 phone calls, 3 call centre operatives, 2 polite "asks" on the street, 1 manager, 1 meeting and 10 weeks later: Cleansweep Remove a Shopping Trolley

Today the saga of the dumped shopping trolley came to an end. I can't remember exactly when I first noticed somebody had parked up a trolley in the shrubbery of the Park Row carpark, but I know it was warm and sunny. The pictures I took at about the time I called the council contact centre up the first time were taken on 30 July.

To cut a long story short, the second time I followed up with the contact centre and they told me the job had been marked complete, I thought it might be a misunderstanding of the location. The third time I followed up with them I must have sounded sufficiently vexed for them to put me through to a manager at the Council, who to his credit did his best to move things along (and got the brushwood in the top two photos cleared up the next afternoon) but admitted to me that Cleansweep didn't really care about keeping the streets of Greenwich clean, as long as they completed their job detail.

I asked one of the Cleansweep guys in the street if they wouldn't mind going 10 yards down the road. "No problem mate". I thanked him very much. Next day? Nothing done. A second call to the manager got me a face to face meeting - and who should have happened to be in the area leaning on their brooms? (at least until they spotted the manager) A second "ask" managed to move some dumped refuse sacks.

A fortnight later, the nights are drawing in and I notice this afternoon that it's finally gone. The beer cans and deadwood's still there, but if it takes the best part of the summer to move a shopping trolley, I think I'll put my faith in the forces of nature to rust and rot them away before Cleansweep do anything with them.

On a less sarcastic note, I've learnt a few lessons from this. I'll pick who I contact at the council carefully, and keep calling until the job's done. It's frustrating, but I imagine this sort of thing is a regular experience for the residents of the Borough: you need to be a real pain in the backside to get anything done. It's absurd.

When I temped at a housing association, every job undertaken by the maintenence crews was the subject of customer feedback by tenants and local residents - the association could monitor the performance of the crews by matching the job number to the feedback and take appropriate actions if problems recurred. It required cards, an excel spreadsheet and an administrator to operate - not a tricky system to organise. When will we as residents be allowed to give our feedback to the Council?

If you go out in the carpark today, you're sure of a big surprise...

Cleansweep are about. I wonder if they'll clear up the shopping trolley and empty beer cans I've asked them to remove on no less than 6 occasions?